Customer Service

“To develop your business, you must first develop your people.”

Providing new managers with training and tools influences the productivity of the work group, the retention of employees and future opportunities for the organization. Our supervisory and management development programs focus on core skills required in this capacity and incude skills such as Planning, Organising, Communication, Delegation, Teamwork, Problem Solving, Decision Making, Coaching etc. Programs can be tailor made to accommodate individual organisational requirements.

 

Courses

  • Customer Service Excellence
  • Customer Care For Frontline Staff
  • Dealing With Customer Complaints
  • Effective Customer Conflict Handling
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